ERP Shaw

As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone.

KEY RESPONSIBILITIES:

• Resolve customer issues and upsell;

• Identify and relate with various customer needs and scenarios;

• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;

• Remain updated in client and industry led processes, technology applications, utilities, and products;

• Utilize various client based tools and applications for customer management and servicing;

• Transfer customers to appropriate departments when required;

• Conduct data entry, documentation, and case management;

• Work and partner with others within a team-based environment; and

• Achieve and maintain required metrics and goals.

KEY RESPONSIBILITIES:

• Resolve customer issues and upsell;

• Identify and relate with various customer needs and scenarios;

• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;

• Remain updated in client and industry led processes, technology applications, utilities, and products;

• Utilize various client based tools and applications for customer management and servicing;

• Transfer customers to appropriate departments when required;

• Conduct data entry, documentation, and case management;

• Work and partner with others within a team-based environment; and

• Achieve and maintain required metrics and goals.

All your information will be kept confidential according to EEO guidelines.