ERP Software Support Specialist
AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs.
Core responsibilities:
- Understand and learn the ins and outs of Agvance, an ERP system for ag retailers
- Install and test software upgrades
- Communicate with other departments to resolve software, hardware, and operations problems
- Understand and troubleshoot a variety of business software applications
- Utilize Helpdesk software to track incoming support calls and provide support to end users
- Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365
- Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint
- Confirm appropriate vendor billing on licensing
- Troubleshoot basic hardware issues as back-up support to the IT help desk
What we need from you:
- Associate's degree in information technology or information systems and/or 2-4 years of work-related experience
- Experience supporting iOS devices in a business environment
- Strong planning, organization, problem-solving, and communication skills
- Experience providing excellent internal customer service
- Able to work independently and in a team-oriented environment
- Willing to work outside normal business hours when necessary
- Must have and maintain a valid driver's license, and be able to travel independently and overnight, if necessary
What we offer our team:
- Casual office environment
- On-site team with a collaborative work style
- Paid time off, sick pay, and paid holidays
- Competitive benefits including medical, dental, vision, life insurance, and more
- Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match
- Excellent training and career development opportunities
Are you a good match to join the AGRILAND FS Team as an ERP Software Support Specialist in Winterset? Apply now!