ERP Support Analyst
We currently have an opening for a full time ERP Support Analyst, based in Abbotsford Canada.
Reporting to the ERP Manager this position will optimize the use of technology including the ERP system (Ramco Aviation Software) within an AMO organization. Devising, implementing and training new users of software/technology to find efficiencies and promote streamlining of the Aircraft M&E, MRO processes
Major Duties and Responsibilities:
Troubleshooting functional and technical issues across Maintenance, Flight Operations, Supply Chain, Airworthiness, Finance, Sales, and other business modules.
Using SQL queries and ERP reporting tools to investigate data issues, validate transactions, and support operational reporting.
Provide Aircraft Maintenance ERP application support to business users:
Paperless Mx, Maintenance work orders, task assignments, labor reporting, parts consumption, and work-order closure.
Airworthiness processes including configuration / Program / Compliance management, forecasting & Journey Logs.
Inventory processes including receiving, issuing, transferring, reserving, and tracking aircraft parts and materials.
Procurement processes including purchase requisitions, purchase orders, demand management, invoice matching
Finance processes during month end reconciliation, ad hoc data extracts.
Data Uploads as per departmental needs
Collaborate with business stakeholders, developers, infrastructure teams, and software vendors to resolve complex application and integration issues.
Participate in ERP upgrades, system enhancements, fix deployment, configuration changes, and new module implementations.
Prepare and maintain troubleshooting guides, SOP’s.
Identify process gaps in cross functional areas and track for closure.
Other duties as required
Knowledge and Skills
Good understanding of TCCA Canadian Aviation Regulation framework regarding aircraft maintenance.
Experience in any Aviation M&E / MRO Software
Experience on ERP upgrades, patches, and system enhancements
MS SQL Server and database querying
Data Analysis & Power BI Reporting
High proficiency in the use of English language; written, spoken and comprehension;
Ability to work effectively with multiple computer software programs.
Education and Experience
Post secondary degree, diploma or certificate;
Aircraft Maintenance fundamentals experience.
Minimum 3+ years in any Aviation Maintenance Software
Hands on experience in Power BI Reporting, MS Excel
MS SQL Server or RDBMS working knowledge will be an added asset