ERP Support Engineer

# TCS iON ERP Support ## Company Overview *Information about the company is not specified.* ## Job Summary The TCS iON ERP Support role is crucial for ensuring the smooth operation of TCS iON ERP systems within the organization. This position involves addressing day-to-day user issues, enhancing user capabilities, and maintaining operational efficiency. ## Responsibilities - Handle day-to-day TCS iON ERP tickets and resolve user issues promptly. - Work on Finance, Stores, Purchase, and Production transactions to ensure accurate data management. - Coordinate with the TCS iON support team for effective issue resolution. - Maintain issue trackers and manage master-data changes in the ERP system. - Train users on system functionalities and test fixes/releases for effectiveness. - Prepare basic reports and Management Information System (MIS) documentation. - Aim to become the internal Single Point of Contact (SPOC) for TCS iON ERP queries. ## Qualifications - **Mandatory Experience**: Hands-on experience with TCS iON ERP is required. - **Educational Qualification**: Relevant degree or diploma in IT, Business Administration, or a related field. - **Technical Skills**: Proficiency in ERP systems and basic report preparation. - **Soft Skills**: Strong problem-solving abilities, good communication skills, and team coordination. ## Preferred Skills - Familiarity with Finance, Supply Chain, and Production modules within ERP systems. - Experience in training users on ERP systems. ## Experience - 2 to 4 years of experience in ERP support or a similar role. ## Environment - The position is based in Mumbai, with typical office-based work settings. Remote work may be considered based on specific circumstances. ## Salary *Salary information is not specified.* ## Growth Opportunities *Potential career growth opportunities are not detailed.* ## Benefits *Information regarding benefits is not provided.*