ERP Support (Microsoft Dynamics 365)

• Ensuring the availability and performance of the ERP system.
  
• Performing routine health checks and monitoring.
  
• Regular backups and disaster recovery planning.
  
• Applying system patches, updates, and security fixes.
  
• Maintaining integrations with other business applications.
  
• Full automation of the system to ensure generation of MIS from the system.
  
• Ensuring full implementation of inventory and manufacturing module to obtain stock valuation from the system and overseeing the accuracy thereafter post implementation.
  
• Ensuring full implementation of Fixed Asset Register module in the system.
  
• Ensuring implementation of payments and receivables modules for credit period, credit limit and reconciliation.
  
• Implementation of system generated Banak reconciliation.
  
• Implementation of Power BI once the full implementation of all modules are done.
  

• Supporting key business modules (Finance, HR, Procurement, Inventory, etc.).
  
• Assisting with reporting and data extraction.
  
• Debugging and fixing ERP application issues.
  
• Implementation of new functionality or customization in any of the above mentioned modules.
  
• Development of any kind in the system
  
• Data entry to the system of any kind
  
• Financial / IT Audit support / Year end closing
  
• Hardware and infrastructure support
  

The scope includes

• Troubleshooting and issue resolution
  
• Application support and maintenance
  
• Performance monitoring and optimization
  
• User training and knowledge transfer
  
• System upgrades and patch management
  
• Handle day-to-day support on ERP issues related to different operations and processes in Finance, Purchase, and Sales etc.
  
• Handle responsibilities related to different change management processes.
  
• Troubleshoot and resolve application related incidents and problems.
  
• Provide Knowledge sharing and corrective actions for end users.
  
• Application included.
  
• D365 Finance & Operation
  
•  Bugs fixing
  
•  Managing Changes and enhancements
  
  
  
  
  

Requirements

• Bachelor’s Degree (Preferred Fields)
  
• Information Technology (IT)
  
• Computer Science
  
• Business Information Systems
  
• Software Engineering
  

Certifications (Optional but Beneficial)

• Oracle ERP Cloud Certification
  
• Microsoft Dynamics 365 Certification
  

Experience

• Experience in Microsoft Dynamics 365 from 3 to 5 years