ERP Support Specialist II

Key Responsibilities:

Provides advanced ERP system support by diagnosing and resolving moderately complex technical issues. This role is responsible for supporting, configuring, maintaining, and enhancing the organization's Epicor Kinetic SaaS Enterprise Resource Planning (ERP) environment. This role serves as a technical resource for ERP users across multiple functional areas, including Manufacturing, Supply Chain, Inventory, Engineering, Finance, Customer Service, and Quality.

Working closely with business stakeholders and the IT team, the ERP Support Specialist analyzes business requirements, develops ERP solutions using Epicor's supported customization tools, provides user support, and helps optimize business processes while ensuring solutions remain compatible with Epicor SaaS updates.

All roles at Signia are expected to support the company’s operating model (SOAR) and contribute to the organization’s business value drivers, Profitable New Business, Productivity, Precision M&A, and Value-Based Pricing, through operational excellence, continuous improvement, collaboration, and customer focus.

Key Deliverables of the Position

1) Diagnose and resolve moderately complex ERP system issues.

2) Support ERP implementations, upgrades, and system configuration changes.

3) Provide technical training and guidance to ERP users.

4) Collaborate with IT and engineering teams to resolve system issues.

5) Analyze recurring problems and recommend process improvements.

6) Maintain ERP documentation and troubleshooting resources.