ERP Support Specialist

Key Skills & Capabilities

Essential

•Experience with Finance ERP platforms and core finance processes (GL, AP, AR, Procurement).

•Strong hands-on experience supporting enterprise ERP applications (L2/L3), including incident/problem management and release/change support.

•Proven capability operating as a system owner/product owner: prioritization, roadmap planning, and decision-making balancing value, risk, and stability.

•Solid understanding of master data governance, data quality controls, and audit-ready processes.

•Experience with ERP security administration (roles/authorizations, access reviews, audit logging) and segregation-of-duties (SoD) principles.

•Comfortable working with integrations/interfaces (file/API-based), monitoring, troubleshooting, and maintaining runbooks/documentation.

•Strong stakeholder management and communication skills, including translating technical topics for non-technical audiences and producing clear governance updates.

•Vendor and service management experience, including SLA oversight and structured escalation.

•Continuous improvement mindset with the ability to identify recurring pain points and implement practical, controlled improvements.

Desirable

•Exposure to SaaS ERP transformations, migrations, or major ERP implementation programs.

•Power Platform experience (Power Automate/Power Apps) and/or Power BI, SQL, data warehouse concepts, or relevant ERP reporting tools.

•Experience with data integration flows, ETL, APIs, and/or integration middleware.

•Familiarity with ITIL practices, Change Advisory Boards (CAB), and enterprise governance, risk, and controls.

•Ability to draft senior management/ExCo-level summaries, business cases, or investment proposals for ERP initiatives.

Qualifications & Experience

•Degree in Information Systems, Computer Science, Engineering, Business, or related discipline (or equivalent experience).

•Typically 6–12+ years’ experience in ERP / enterprise applications / business systems, with scope adjusted to the seniority band for this role.

•At least one full lifecycle ERP implementation and/or major upgrade, ideally covering Finance and Procurement modules (Treasury/HR exposure beneficial).

•Experience delivering financial systems support and enhancements in a regulated or control-conscious environment (e.g., financial services) is preferred.

•Professional certifications in Project Management, IT Service Management, Product