ERP System Analyst

We are looking for a System Analyst to provide functional and technical support for our ERP system, troubleshoot system issues, and support system enhancements and digital transformation initiatives. The ideal candidate should have ERP support experience, preferably with SAP Business One, and a good understanding of business processes in a manufacturing environment.

Key Responsibilities:

• Provide day-to-day Level 1 ERP support, including incident management, service requests, troubleshooting, and issue resolution.

• Support ERP modules covering finance, sales, procurement, inventory, and manufacturing, working with internal teams and vendors to resolve issues.

• Perform root cause analysis, document solutions, and escalate complex issues to higher-level support when necessary.

• Support SAP updates, patches, system upgrades, integrations, and performance monitoring to ensure system stability and business continuity.

• Participate in UAT, system enhancements, project implementation, and SDLC activities to ensure solutions meet business requirements.

• Provide end-user support, training, and guidance to improve ERP adoption and system usage.

• Identify opportunities for system, workflow, and process improvements, including AI and digital solutions aligned with business needs.

• Undertake other projects and duties as assigned by the superior.

Job Requirements:

• Diploma, bachelor's degree, or Professional Certificate in Computer Science, Information Systems, Information Technology, Finance, or a related field.

• 1–2 years of experience in ERP system support, preferably SAP Business One.

• Good understanding of finance, sales, procurement, supply chain, and manufacturing processes.

• Hands-on experience in functional support, system operations, incident management, and troubleshooting.

• Basic understanding of SDLC, system integrations, and workflows.

• Manufacturing or enterprise experience is an advantage.