ERP Systems Analyst - Americas

The ERP Systems Analyst – Americas contributes to the Calling of Medical Teams International by supporting and enhancing the NetSuite environment while partnering closely with the Finance team. This role is responsible for the day-to-day administration, configuration, customization, integration, and ongoing optimization of NetSuite to support accounting, finance, reporting, and operational business processes.

Location: Remote within the Americas. Candidates must be located in a country within the Pacific to Eastern time zones, including the continental U.S., Puerto Rico, Canada, the Caribbean, and Latin America, and be available to work within those business hours.

Medical Teams International Calling:

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates’ eligibility, thorough background checks, police clearance, and professional reference check processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ERP (NetSuite) Administration

• Provide advanced functional support across NetSuite Financials, NetSuite Planning & Budgeting (NSPB), and related modules.
• Serve as the primary administrator for the NetSuite platform.
• Manage users, roles, permissions, and security configurations across the organization
• Develop and maintain dashboards, KPIs, reports, and saved searches.
• Configure and support financial modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Financial Reporting. Advise and assist users with system-related inquiries, process improvements, and best-practice guidance.
• Lead efforts to deploy and stabilize NSPB and support the user adoption process with training and SOPs as required.
• Troubleshoot system issues and provide end-user support and training.
• Manage system releases, testing, and deployment activities.
• Investigate and assist resolving system, reporting, workflow, and data-related issues that may involve or affect adjacent or integrated systems in the wider back-office ecosystem, including Emburse Certify, Salesforce CRM, Paycom and Unit4 ERP.
• Collaborate with Global Support Services (Finance, Procurement, Logistics, HR, Operations, and Information Systems) stakeholders to support and promote effective use of the platform.
• Maintain audit-ready systems and data compliance across all routines and processes.

NetSuite Development

• Design, develop, and maintain customizations using SuiteScript 2.0/2.1.
• Create and enhance workflows, forms, records, and business process automation.
• Develop and maintain Suitelets, User Event Scripts, Client Scripts, Map/Reduce Scripts, and Scheduled Scripts.
• Support integrations between NetSuite and third-party applications using REST/SOAP APIs and middleware platforms.
• Participate in data migration, data cleanup, and system optimization initiatives.
• Document technical solutions and system configurations.

Operational & Cross-Functional Support

• Provide reporting and analysis requirements spanning finance and operational functions.
• Collaborate on and contribute to BAU projects focused on improving GL, AP, Procurement and Reporting processes.
• Participate in strategic projects and organizational initiatives as required.

Financial Accounting & Finance Operations

• Technically partner with Finance and Accounting stakeholders to gather requirements and deliver technical solutions.
• Provide expert technical accounting and systems support for day-to-day finance operations across Headquarters and international country offices in the NetSuite environment.
• Provide expert functional and technical support across NetSuite General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Bank Reconciliation and NSPB modules.
• Support month-end, quarter-end and year-end close processes, including journal processing, accruals, prepayments, data uploads from adjacent systems and financial reconciliations.
• Implement new processes for corporate planning and budgeting and reporting.
• Assist with audit-related requests and reporting requirements. Support payment processing, bank statement imports, cash allocation, and bank reconciliation activities.
• Support fixed asset accounting, including asset acquisitions, transfers, disposals, depreciation processing, and asset reconciliations.
• Investigate and resolve transactional, posting, and reconciliation issues to ensure the accuracy and integrity of financial records.
• Collaborate with Finance teams across headquarters and international country offices to support consistent financial processes, accounting controls, and reporting.

Financial Systems, Reporting & Automation

• Design, develop, and maintain financial reporting solutions within NetSuite and associated reporting platforms.
• Develop automated reporting processes to improve reporting efficiency, consistency, and accuracy.
• Design and maintain automated financial statement generation processes, including Balance Sheets, Statements of Activities, Income Statements, Cash Flow Statements, and supporting schedules.
• Support data extraction, validation, reconciliation, and analysis activities to ensure reporting integrity.
• Support budgeting, forecasting, and financial planning activities.

Other Duties:

• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation, Abuse & Harassment, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations.
• Utilize volunteers when appropriate.
• Additional duties as assigned.