ERP Training/Implementation Specialist II

Job Summary:

QT9 Software is seeking a self-motivated, adaptable ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform. This customer-facing Level II role combines business-process analysis, manufacturing knowledge, project coordination, training, troubleshooting, and product feedback across virtual and on-site engagements. The successful candidate will also help refine QT9's implementation methodology, mentor Level I team members, and embrace AI-enabled and other emerging technologies that can improve internal efficiency, consistency, and knowledge sharing.

Duties and Responsibilities:

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
• Analyze customers' current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP.
• Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes.
• Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle.
• Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars.
• Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience.
• Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams.
• Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials.
• Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies.
• Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals.
• Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices.
• Continuously identify opportunities to improve QT9's implementation methodology, training processes, tools, and overall customer experience.
• Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements.