Escalation Manager, Customer Support

Introduction Customer Success Operations is a global 24/7 team whose mission is to provide our external customers and internal stakeholders with world class support. We strive to continuously improve by leveraging data and analytics to innovate and be proactive in incident avoidance and expedition of resolution. Your Role and Responsibilities You We are seeking individuals with escalation, support, or program management experience within the enterprise software space, to provide management of c…