Escrow Processor - US Based Remote
Summary
Processes escrow, payoff, HOA, and lien documentation to ensure smooth real-estate transactions, maintaining compliance and customer service standards.
Key Responsibilities
Payoff, HOA & Lien Processing
Order payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
Proactively monitor outstanding requests, follow up as needed, and escalate delays to protect closing timelines.
Maintain accurate, up-to-date file documentation and status tracking within required systems.
Operational & Customer Service Excellence
Deliver superior customer service to internal market brands and external transaction partners.
Maintain organized, compliant, and audit-ready files in accordance with NOC standards and procedures.
Effectively manage multiple files and competing deadlines in a high-volume, deadline-driven environment.
Support operational efficiency by adhering to standardized workflows, identifying potential issues early, and escalating concerns appropriately.
Qualifications & Requirements
Required Skills & Competencies
Strong ability to comprehend, interpret, and draft clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
Demonstrated commitment to service excellence and responsiveness.
High level of organization with exceptional attention to detail and accuracy.
Proven ability to meet deadlines, maintain consistent follow-through, and adhere to established procedures.
Comfort working in a fast-paced, high-volume, production-oriented environment.
Preferred Qualifications
One (1) year of experience in escrow, title, real estate, or mortgage operations.
Familiarity with escrow and title systems, workflow tools, and document management platforms.
Experience handling payoff demands, HOA demands, and common title-related liens.