ESM Tech Lead

Must Have Experience • Shift timing: 8 AM EST to 5 PM EST • Design the ServiceNow solutions using industry best practices. • Advise, design and configure integration solutions between ServiceNow and other tools. • CIS-FSM, CIS-CSM, CIS-ITSM • Experienced in creating solution designs and implementing Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM) and ITSM. • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Experienced in implementation of ServiceNow Platform for Integration and Automation Solutions • Good to have experience of custom/scoped applications development • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. • Knowledge of Authentication via Auth 2.0, certificates, and Mid Server • Well experienced with Integration Hub Spoke usages and customization in the same. • Good hands on with Flow Designer Good to have Experience: • Worked on ITOM, CMDB. • Experience in working on Performance Analytics • Design and modification of ServiceNow Service Portal. • Review existing set up and provide best practice recommendations in line with the OEM • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. • Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional • 7+ years of experience with ServiceNow required • 10+ years of experience with IT Industry required Academics • Certified System Admin • CIS-FSM, CIS-CSM, CIS-ITSM • ITIL Foundations certification is preferred • Bachelor’s degree or equivalent combination of education and experience.