Establishment Manager For Málaga
Description
About the role
Why choose us?
✅ Stability: You will be part of a consolidated and leading company in the sector.
📈 Growth: We support internal promotion and talent development.
What you'll do
Your role in our team
Your mission will be: To contribute to the achievement of objectives, guaranteeing excellent service to customers, through efficient management of the assigned human and technical resources.
📋 As a fundamental part of the store, your main functions will be:
▪ Quality Management in Customer Service:
- Manage complaints, incidents, and suggestions to guarantee a quality service.
- Involve the team in the continuous improvement of customer service.
- Ensure a satisfactory experience and reinforce loyalty.
▪ Management of the store's profitability:
- Analyze the main management indicators and detect deviations from objectives.
- Control sales, margins, shrinkage, unknown loss, expenses, and productivity, proposing corrective measures.
- Analyze turnover and absenteeism, anticipating staffing needs and coordinating with the People and Wellbeing department.
- Perform floor inventories and monitor processes that affect the store's profitability.
▪ Sales management oriented towards achieving the objectives set by headquarters:
- Meet sales objectives through the analysis of indicators.
- Identify areas for improvement and organize corrective actions.
- Involve the team in the achievement of objectives.
- Supervise the compliance and application in-store of corporate policies and guidelines.
▪ Integral Management of Sales Operations and Customer Experience:
- Guarantee the availability, quality, and correct presentation of the product.
- Control stocks, orders, and price updates.
- Optimize operations and guarantee compliance with OHS and food quality legislation.
- Guarantee compliance with the store's organizational model.
- Supervise quality standards and product assortment in store. - Implement cross-selling and impulse selling to maximize results. - Analyze sales and improve the customer experience
▪ Lead the team:
- Organize, coordinate, and supervise the team and its operations.
- Manage schedules and rosters, daily meetings to evaluate performance and reinforce training.
- Drive the training, development, and recognition of the team.
- Guarantee excellence in service and compliance with regulations.
- Lead effectively, recognizing performance and motivating the team
What we're looking for
* Basic qualification: Intermediate - Higher Vocational Training Cycle (Commerce/Marketing; Administration/Finance) or High School Diploma.
* Recommended complementary qualification: Business Administration, Economics, Business Studies, Marketing.
* Professional Experience: Minimum 1 year in a similar position or 2-3 years as an Assistant Store Manager.
* Other Requirements and knowledge and skills related to the different aspects of the store:
- Economic management of the business unit
- IT tools at user level
- Customer service
- Point of sale organization and commercial techniques
- Team leadership and communication skills
🧠 COMPETENCIES
- Corporate Identity
- Communication and Influence
- People development
- People Leadership
- Analytical thinking
- Team management and cooperation
- Organization, rigor, and quality
- Analytical Thinking
- Emotional Management
- Results Orientation