Estagiar L - Customer Support
Estagiar L - Customer Support
On-site (Lagoa, São Miguel, Azores) · Full-time · Internship (Estágio L) · 10 positions
Introduction
Are you a people person with a natural sense of empathy? Want to be the trusted voice for clients on the trip of a lifetime? Ideastation is growing — and we want you on the team.
We’re the tech company behind Azores Getaways, Portugal Getaways and Yes Getaways. In this role your focus is exclusively on resolution, follow-up and client satisfaction — supporting North American travellers before, during and after their journey, from booking confirmation right through to their return home.
What you’ll do
- Be the trusted post-booking point of contact for clients — supporting them before, during and after their trip
- Resolve requests with speed and empathy, anticipating needs and ensuring every client feels supported right through to their return home
- Answer questions about bookings, payments, travel documentation and changes via phone, email, chat and SMS
- Handle changes, cancellations and disruptions professionally and in line with brand policies
- Collaborate with the Sourcing & Procurement and Sales teams whenever the situation requires it
Who you are
- Degree in Tourism, Management, Languages or similar
- Fluent English - spoken and written — our clients are mostly North American
- Strong empathy, patience and genuine customer focus
- Good listening skills, with attention to detail and care in following through on every case
- Team spirit, positive attitude and eagerness to learn
- Genuine interest in the travel industry
What we offer
- Join a fast-growing company with international brands
- Full training from day one — no travel expertise required
- Proprietary tech platform and modern processes — no spreadsheets
- Real possibility of joining the team permanently after the internship
- Work in one of the most beautiful places in Europe, selling one of the most beautiful destinations in Europe
If you think you’re the right fit, don’t wait — apply now and grow with us!