Estate Manager

Position Summary: Responsible for managing daily operations and long-term strategic planning of properties. Oversee the care, upkeep, and cleanliness of the Estate, including the coordination of all services, events, and operations. Responsible for supervising and leading the staff to achieve the highest level of unparalleled professional service and physical care to the principal's satisfaction.

Position Responsibilities:

• Partner with employees and contractors to meet the company principal’s objectives and ensure engagement amongst team members, contractors, and other support staff
• Collaborate closely with the Security team to ensure property access, vendor and guest arrivals, special events, emergency procedures, and established security protocols are consistently followed.
• Lead, mentor, and develop domestic staff to maintain exceptional standards of service, attention to detail, and professionalism in alignment with the principals’ expectations.
• Conduct routine inspections of the residences, guest houses, grounds, and property infrastructure to ensure all areas are maintained to established standards and proactively address maintenance or operational concerns.
• Partner closely with department heads to ensure the effective operation of property systems and seamless coordination of services throughout the residences and grounds.
• Anticipate property needs, identify potential issues, and provide thoughtful recommendations and solutions before concerns escalate.
• Manage the operational budget and oversee area budgets
• Work with the principal on highly confidential projects as instructed
• Anticipate and respond to the principals’ needs with a high degree of professionalism, discretion, confidentiality and service.
• Oversee all OSHA Federal/State safety rules and regulations

Essential skills and experience:

• Bachelor’s degree in hospitality or a related field and 5 years of Estate management experience; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position
• Proven ability to lead, influence, and effectively collaborate with employees, contractors, and cross-functional partners, including individuals who are not direct reports.
• Prior Estate Management, luxury residential property management, ranch management, hospitality, or comparable private-service experience strongly preferred.
• Excellent knowledge of professional service and estate management
• Excellent communication skills
• Demonstrated leadership, managerial and organizational skills
• Advanced computer skills and smartphone proficiency
• Excellent interpersonal and communication skills; positive attitude
• Excellent time management skills/ability to organize and manage multiple projects
• Ability to maintain a high level of strict confidentiality and professionalism
• Possess a valid driver’s license with a good driving record

Valued but not required skills and experience:

• Hotel hospitality/Museum experience preferred
• Previous experience as a personal assistant or house manager

Physical demands and work environment: The physical demands and work environment characteristics described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: Basic standing, walking, and sitting for office work. Occasional bending, reaching, twisting, turning, pushing, and pulling when assisting other staff. Close vision demands due to continual desktop computer work requirements. Driving of personal vehicle required to various locations. Occasional lifting of up to 15 pounds.
• Travel: Occasional travel required., often on short notice.
• Work environment: Home setting and Office setting. The noise level is usually moderate.
• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all personnel; as well as all company policies, and to act as a role model in the adherence to policies.