Esthetician/Guest Services Coordinator

CAMI is seeking a Licensed Esthetician / Guest Service Coordinator to join our team. This hybrid role combines hands-on esthetic services with front-office guest support, making it an ideal opportunity for someone who is passionate about skincare and enjoys creating an exceptional experience throughout the entire patient journey.

The Licensed Esthetician / Guest Service Coordinator will provide high-quality esthetic treatments while also supporting scheduling, patient communication, check-in and checkout, and other day-to-day guest service needs. The ideal candidate is flexible, polished, service-oriented, and comfortable moving between the treatment room and front desk based on the needs of the practice.

Job Responsibilities

Esthetic Services

• Perform esthetic services within the scope of licensure and training, including facials, chemical peels, microdermabrasion, microneedling, and other skincare treatments offered by the practice.
• Conduct thorough skin consultations and recommend personalized treatment plans based on each patient's needs and aesthetic goals.
• Educate patients on medical-grade skincare products, services, and appropriate at-home skincare regimens.
• Maintain strong knowledge of CAMI's services, products, treatment protocols, and current promotions.
• Recommend appropriate products and additional treatments to support patient outcomes and long-term treatment plans.
• Maintain accurate and timely patient documentation.
• Follow all safety, sanitation, infection-control, and treatment protocols.
• Maintain clean, organized, and fully stocked treatment rooms.
• Participate in ongoing training and education to remain current on products, services, techniques, and industry trends.

Guest Service & Front Office Support

• Provide a welcoming, professional, and elevated experience for patients from initial contact through checkout and follow-up.
• Support patient check-in and checkout, appointment scheduling, rescheduling, and confirmation.
• Answer incoming calls and assist with patient questions regarding appointments, services, products, and general practice information.
• Maintain accurate patient information and appointment documentation within practice systems.
• Collect payments and assist with other checkout responsibilities as needed.
• Help maximize the schedule by proactively filling openings, managing cancellations, and supporting patient rebooking.
• Educate patients on available services, promotions, memberships, and products when appropriate.
• Support retail product sales and maintain organized product displays and inventory areas.
• Assist providers and other team members with patient flow and day-to-day practice needs.
• Perform additional administrative and operational duties as needed to support the success of the practice.