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McGraw Ford

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Estimator / Helper Body Shop

Open 32d

Customer Service Representative (CSR) – Body Shop

McGraw Ford | Corpus Christi, TX

McGraw Ford’s Body Shop is growing, and we’re looking for a Customer Service Representative (CSR) who thrives on organization, communication, and taking care of people during stressful moments. If you’re detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit.

What You’ll Do

  • Serve as the primary point of contact for body shop customers

  • Greet customers in person and handle inbound phone calls professionally

  • Open and manage repair orders

  • Communicate repair status updates clearly and accurately

  • Coordinate with estimators, technicians, insurance companies, and parts

  • Ensure all documentation is complete and compliant

  • Maintain a clean, professional front-office environment

What We’re Looking For

  • Strong customer service and communication skills

  • Professional phone and in-person presence

  • Ability to multitask and stay organized in a fast-paced environment

  • Basic computer skills (CRM/DMS experience a plus)

  • Prior automotive, body shop, or insurance experience is preferred but not required

  • A team-first mindset with a positive attitude

What We Offer

  • Competitive pay based on experience

  • Full benefits package (medical, dental, vision)

  • Paid time off and holidays

  • Stable, long-term career opportunity with a growing dealership

  • Supportive leadership and a team-oriented environment

At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work — and our CSRs play a critical role in making that experience exceptional.

Apply today and become part of a team that values professionalism, teamwork, and customer care.

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