eSupport Specialist I (10185)

Role

• Performs a variety of duties in the areas of, but not limited to, daily operations of various E-Services components (Bill Payer, online/mobile banking), credit/debit/ATM card maintenance/management and card fraud.

Major Duties and Responsibilities

• Processes and posts member financial transactions including, but not limited to, visa cash advances, visa payments/reversals, debit/credit travel notifications, debit/credit activations, address changes, account closures, and visa dividend corrections received via member mail, fax or email. Posts transactions for CLG, FMRD, Finance and HR. Receives and processes statement requests, visa audits and visa fee reversals. Assist internal member with debit/credit/ATM card services, as well as all electronic service needs.
• Processes debit/credit card maintenance, such as travel notifications, capturing/reordering cards, correcting name mailing records, and processing merchant reports (exception reports, collections/return items, dispute reports, voucher reports, etc.) on a daily basis.
• Assists organization staff with telephone and ticket inquiries. Provides friendly, prompt, professional and accurate services and supports all members and organization staff to troubleshoot e-service and/or debit/credit issues.
• Troubleshoots e-services and card services issues, partnering with IT Support, vendors and resources as needed.
• Performs other related duties as assigned.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.