EU Customer Success Manager — SaaS Growth & Personalization

Fanplayr is seeking a Customer Success Manager in Milan to drive client engagement and revenue growth. In this role, you'll be the main point of contact for clients, ensuring they maximize the value of our platform. Responsibilities include data analysis, running personalization experiments, and managing client portfolios. We're looking for someone with at least 3 years in a relevant role, strong analytical capabilities, and proficiency in Italian and English. The position offers a competitive compensation package and a flexible work environment. Own accounts from onboarding to renewal as the main client reference. Analyze data to identify opportunities and create campaign proposals. Design and run experiments, monitor performance against targets. At least 3 years of experience in Customer Success or similar roles, ideally in SaaS. Proven track record of managing and growing client portfolios. Strong analytical skills with experience in campaign performance metrics. Competitive compensation package Remote working options Free snacks and team lunches