EUC Engineer Desktop Support
Summary
Onsite end-user computing (EUC) engineer in Melbourne providing Level 2/3 desktop and infrastructure support: incident handling, break/fix, PC imaging, printer/scanner support, backups, and vendor coordination. Core technologies include M365, Azure, AWS, Active Directory, SCCM, and ITSM tools like ServiceNow.
· Must Have Skills: · Supporting complex real-time monitoring environments. · Part of end-to-end IT support team which also managed projects · Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC
Remedy, QuickBooks, MSProjets, Service Now · Java, JavaScript, HTML, CSS,
PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android |
· Nice to Have Skills: · Life cycle of Incidents associated with EUC equipment and EUC
software, and provide break/fix support, advice, and assistance to Authorized
Users. · Incident handling (P1/P2 issues) and Proxy clustering and Slow
browsing issues, URL filtering (block/allow websites) · Coordinate with Customers’ vendors for provision of end-user
support (e.g., Hardware Vendor technicians for warranty repair/replacement · Replace equipment and/or software in order to conduct a repair,
support the Authorized User by copying data, performing backups and restoring
data and backups to the replacement EUC device · Operational support for certified Network Printers / Scanners /
MFPs / Plotters / Label Printers / Tag Printers using proxy network · Loading/Reloading of PCs with Customer standard image for
deployment. · operational support for disaster recovery and BCP emergency
response activities in the event of emergency situations and annual testing
requirements at local sites |
Detailed Job Description · IT
professional with over 10 + years of hands-on expertise in infrastructure,
end-user support, and across enterprise environments with Install / Move /
Add / Changes and co-ordination with respective OEMs and/or Customer
facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters
/ Label Printers etc. Onsite operational
support of voice end points (e.g., Physical hard phones on desk running over · Life cycle of Incidents associated with EUC equipment and EUC
software, and provide break/fix support, advice, and assistance to Authorized
Users. · Coordinate with Customers’ vendors for provision of end-user
support (e.g., Hardware Vendor technicians for warranty repair/replacement · Replace equipment and/or software in order to conduct a repair,
support the Authorized User by copying data, performing backups and restoring
data and backups to the replacement EUC device · Operational support for certified Network Printers / Scanners /
MFPs / Plotters / Label Printers / Tag Printers · Loading/Reloading of PCs with Customer standard image for
deployment. · End-to-end stewardship/ownership of Incidents escalated to
Customer’s support groups to incident resolution · Coordination with Customer’s support teams for execution of
maintenance, upgrades, enhancements, or changes · operational support for disaster recovery and BCP emergency
response activities in the event of emergency situations and annual testing
requirements at local sites |
){kind=logo}