EUC Engineer - Intune, Omnissa

Role: End User Computing Engineer

Required Technical Skill Set

Endpoint Management: Microsoft Intune, Microsoft Endpoint Manager, Workspace ONE, SCCM/MECM

Device Provisioning & Deployment: Windows Autopilot, OSD, Device Imaging, Application Packaging & Deployment

Identity & Access Management: Microsoft Entra ID (Azure AD), Active Directory, Group Policy (GPO), Conditional Access, MFA

Endpoint Security: Microsoft Defender for Endpoint, BitLocker, Secure Boot, Vulnerability Management, Compliance Policies

Automation & Scripting: PowerShell, Windows Batch Scripting, Automation Workflows

Operating Systems: Windows 11, macOS, iOS, Android Administration

Monitoring & Troubleshooting: Endpoint Analytics, Log Analysis, Incident & Problem Management, Nexthink, Splunk

Desired Experience Range

Total Experience: 5+ years in End User Computing / Workplace Services

Intune Administration: 3+ years
Endpoint Security & Compliance: 3+ years
Automation & Scripting: 2+ years

3–7 years of experience in EUC support, desktop support, field support, deskside support, or IT service desk escalation roles.

Microsoft, endpoint management, desktop support, or security-related certifications will be an added advantage.

Prior experience supporting large enterprise users, executive users, meeting rooms, device refresh projects, or managed workplace services is preferred.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Strong hands-on experience in desktop support, EUC field support, deskside support, or technical support in an enterprise environment.

Good knowledge of Windows operating systems, laptop / desktop hardware, peripherals, printers, docking stations, mobile devices, and business applications.

Experience with endpoint management, device configuration, patching, and software deployment tools such as Omnissa Workspace ONE, Microsoft Intune, SCCM, or similar platforms.

Working knowledge of Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Teams Phone, Outlook, SharePoint, and OneDrive.

Experience with remote support tools such as BeyondTrust Remote Support / Bomgar or equivalent tools.

Understanding of endpoint security controls including antivirus, EDR, encryption, hardening, access control, and compliance requirements.

Basic understanding of network connectivity troubleshooting including LAN, Wi-Fi, VPN, DNS, DHCP, and endpoint-to-network path checks.

Experience with ITSM tools, ticket management, incident management, request fulfillment, problem management, and SLA-driven support.

Ability to support AV / meeting room technologies, collaboration devices, and executive event support requirements.

Knowledge of asset lifecycle management, inventory control, secure disposal, and audit documentation.

Good-to-Have

· Experience with SCCM/MECM co-management.

· Microsoft certifications (MD-102, MS-102, SC-300).

· Experience with vulnerability remediation programs.

· Knowledge of Workspace ONE or other UEM platforms.

· Experience supporting large-scale Intune migration and modernization initiatives.

Soft Skills and Behavioral Expectations

Strong customer service mindset with the ability to support business users, VIP users, and senior stakeholders professionally.

Excellent communication skills with the ability to explain technical issues clearly to non-technical users.

Strong ownership, urgency, and follow-through on incidents, service requests, and escalations.

Ability to work independently, manage multiple priorities, and operate in a fast-paced support environment.

Collaborative working style with the ability to coordinate across internal teams, vendors, and resolver groups.

See also