EUC Engineer

KeyResponsibilities:

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.