EUC Lead

||EUC Lead

|| Location: Pune, Coimbatore, PAN India

|| Type: Hybrid

|| Long term Extendable Contract with benefits

POSITION OVERVIEW:

• Manage and govern end-to-end End User Computing (EUC) services.
• Oversee Desktop & Laptop Support, EUC Engineering, Application Packaging, Patch Management, Asset Management, and Digital Workplace initiatives.
• Drive service excellence, compliance, stakeholder management, and continual service improvement.

Key Responsibilities:

• Own overall EUC service delivery and governance.
• Manage endpoint and device management platforms using Microsoft Intune.
• Lead application packaging, software distribution, patch management, and asset management activities.
• Drive Incident, Major Incident, Problem, and Change Management processes.
• Manage stakeholder communications, governance meetings, and service reviews.
• Support audits, risk management, compliance, and security initiatives.
• Lead offshore teams, vendors, and service transition activities.
• Drive automation, service optimization, and end-user experience improvement initiatives.

Required Skills:

• Strong hands-on experience with Microsoft Intune.
• Experience in Application Packaging and Software Distribution.
• Strong knowledge of Windows, iOS, and macOS Device Management.
• Hands-on expertise with Nexthink.
• Strong knowledge of Microsoft 365 including:
• Outlook
• Teams
• OneDrive
• SharePoint
• 8+ years of experience in:
• End User Computing (EUC)
• Digital Workplace
• Endpoint Management

Good to Have:

• ITIL knowledge and service governance experience.
• Experience supporting Banking or Financial Services environments.

Note:

• This job description conveys information essential to understanding the general level of work. However, it is not intended to be a comprehensive list of all skills and responsibilities required for the role.