EUC Support Engineer

Open 27d

Job Responsibilities:

To provide phone and on-site support for computer hardware, applications and network related issues of Head office and clinics
Ensure new PCs and IT peripherals deployed are in working conditions else rectification to be done
Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
Troubleshoot networking and connection issues
Ensure the accuracy of the asset information such as all are tagged and recorded
Maintain and update of computer peripheral devices and software inventory of the company
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
Perform service request related to client platforms
Perform user account management (e.g., Create password, reset & delete)
Perform follow-up with vendor on replacement of hardware
To assist IT manager for smooth IT support operation
Any other ad-hoc duties as and when assigned by superior

Job Requirements:

Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a "can-do" attitude

See also