EUC Support / Field IT Support Engineer- (Dispatch/Freelance)

TECEZE seeks an experienced EUC Support / Field IT Support Engineer to provide onsite end-user support at a Modena site. You will troubleshoot desktops, laptops, peripherals, and software, manage Windows OS deployments, and support AD/Azure AD, O365, and endpoint tools.

You will also handle imaging, device configuration, asset validation, and coordinate with infrastructure teams on site deployments and IT projects, ensuring SLA compliance.

Provide Level 1/2 onsite EUC and desktop support to end users. Troubleshoot hardware, software, network, and access issues. Install and configure Windows OS, applications, drivers, and security tools. Coordinate with remote teams for device imaging and deployment. Maintain incident and asset records in ITSM systems. Support server room and network room activities as needed. Assist with IT projects such as device refreshes and site deployments. Experience providing Level 1/Level 2 onsite EUC and desktop support. Troubleshooting desktops, laptops, monitors, printers, scanners, and mobile devices. Windows 10/11, Microsoft 365 and Office applications expertise. Active Directory / Azure AD (Entra ID) and Group Policy knowledge. SCCM/MECM, Intune, Ivanti or other endpoint management tools experience. OS imaging, deployment, and software installation. ServiceNow, Jira or similar ITSM tools experience. Basics of network devices and onsite hardware replacement; cabling and asset validation.