EUMOC Engineer

This position is full time on site in Chantilly, VA and requires the candidate hold an active secret clearance.

Accelera Solutions is looking for an Enterprise Watch Officer to support our customer to provide a common set of required EIT services across 187+ bases, to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations.
The Enterprise Watch Officer, a critical member of our organization, will monitor and coordinate operational activities, ensuring timely response and remediation of detected or reported issues. The Watch Officer will be responsible for central point network management throughout the Department; this includes the monitoring, coordination, notification, remediation, and tracking of cases leading to the resolution of incidents. The selected candidate should be prepared to work a 12-hour permanently assigned shift. The Watch Officer operates in a 24/7 environment, requiring vigilance and the ability to respond effectively to issues, incidents, and emergencies.

This position is a Day shift: 6am-6pm on a Panama Shift.

Responsibilities:
• Facilitate shift-change to ensure effective transition of all EUMOC C2 activities.
• Complete comprehensive shift turnover and brief the incoming shift on operational activities.
• Manage shift coverage/scheduling and ensure EUMOC roles are assigned daily.
• Digest/validate the Standup Dashboard and host the EUMOC Ops Daily Sync meeting.
• Maintain on-shift operational awareness of EUMOC C2 activities and serve as the first-line escalation POC.
• Act as the primary escalation point for operations, ensuring unresolved Tier 2 issues are escalated to Tier 3.
• Initiate and coordinate incident resolution efforts involving appropriate teams.
• Identify when multiple calls for the same incident need to be rolled up into a master ticket (ServiceNow).
• Provide clear, concise updates to leadership and stakeholders during enterprise-wide outages.
• Manage, support, and lead the team responsible for centralized network monitoring and alerting.
• Ensure all staff training needs are met.
• Leverage technical background to guide technicians in troubleshooting and incident management.
• Collaborate with technical teams to identify root causes and implement solutions.
• Create/maintain the daily shift TOD (Time of Day) log and produce EUMOC Daily Recap reports.
• Assess, track, and communicate EUMOC KPI adherence.
• Generate regular reports on network performance, incident tracking, and resolutions.
• Maintain accurate documentation of network configurations, procedures, and service provider maintenance.
• Contribute to the development of Standard Operating Procedures (SOPs) and reporting matrices.
• Monitor network performance across the enterprise using various network management tools.
• Conduct in-depth troubleshooting of WAN/network-related problems.
• Provide on-call support as needed in the 24/7 environment.