European Client Service Manager
Location: London,England,United Kingdom
Company: Evaluate Ltd
Position: European Client Service Manager
Reports to: Client Service Director
Location: London Office
Role:
Reports to the European and RoW Client Service Director – London.
The European Client Service Manager will work closely with our pharmaceutical clients and prospective clients in specified territories to optimise usage of Evaluate services to help the respective Sales Director deliver on their renewal and new business development sales targets and growth objectives.
A key function of the Client Service Manager role is the consultative nature of interactions with clients when dealing with questions or requests regarding the content and functionality of Evaluate products.
The European Client Service Manager will also be responsible for developing training programmes to gain greater client engagement and adoption of our services. Training will be with users either via online sessions and/or on-site.
In addition the European Client Service Manager will contribute to the creation of help materials such as Brainshark training videos, user documentation and online help.
Excellent communication and presentation skills are required combined with good experience or an understanding of the importance of client service to the product innovation, sales retention and new business development process.
The European Client Service Manager is also required to assist and support the other Client Service Managers and Sales Directors when required by the demands of the business or requested by the European and RoW Client Service Director.
Requirements:
- Commercial experience of supporting or interacting with pharmaceutical clients, ideally in a Client Support, Training or Account Management role
- Educated to degree level
- Excellent communication skills
- Self-motivated
- Able to build and develop relationships with clients
- Demonstrates a can-do attitude to maintain Evaluate’s outstanding Client Service reputation
- Works with clients collaboratively to maintain and grow Evaluate’s value within an organisation
- Able to resolve complex problems with simple and practical solutions
- Creative thinker
- Team player
- Help develop sales leads for the Sales Director through an intimate knowledge of the pharmaceutical sector and the Evaluate product offering
Start Date: ASAP
You must be eligible to work in the UK without sponsorship to apply for with position.
You must be eligible to work in the USA without sponsorship to apply for with position.