Event Captain

What you'll do:

• Collaborate with the Events Manager and event organizers to understand event details including guest count, menu details, special requests, and other relevant information
• Delegate tasks and responsibilities to event staff, ensuring everyone understands their roles during the Event
• Oversee the setup of banquet spaces, ensuring tables, chairs, linens, and decor are arranged according to event requirements; ensure the cleanliness and proper functioning of the banquet areas
• Greet and welcome guests upon arrival, assist with seating arrangements, and address any immediate concerns of special requests
• Ensure all service standards are met or exceeded during the event; monitor the timing of courses, beverage service, and other elements to ensure a seamless guest experience
• Handle guest feedback or issues that may arise during the event, providing solutions promptly and maintaining a high level of professionalism
• Oversee beverage service and ensure responsible alcohol service practices and laws are followed; monitor inventory and coordinate with the team to restock as needed
• Maintain event flow and adherence to schedule, coordinating with culinary teams to ensure timely delivery of courses
• Adhere to all safety and health regulations during events, ensuring guest and team member well-being; properly handle and store banquet equipment
• Assist with event breakdown, cleaning, and storage of equipment and supplies; provide Event Manager with feedback to improve future events
• Be available to fill in as needed to ensure the efficient operation of the event as directed by the Event Manager and attend relevant meetings as directed

Who you are:

• 6+ months of related experience in the hospitality or service industry preferred
• State-issued food handling + beverage certifications as required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before guests and groups of co-workers.
• Ability to navigate and operate computer and Point of Sale (POS) systems.
• Excellent organizational and leadership skills.
• Sharp attention to detail to ensure all event elements are executed seamlessly.
• Ability to work under pressure and handle stressful situations with composure.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships