EVENT MANAGER

POSITION SUMMARY

The Event Manager develops, oversees, and coordinates the planning and organization of events for assigned clients after the event coordination meeting. The Event Manager is the main point of contact for the client on the day of the event. During an event, they provide the leadership necessary to achieve stated objectives in overall execution, FOH employee management, client satisfaction, food service, quality, and venue cleanliness. The position works in conjunction with the culinary, operations and event coordination teams, as well as outside vendors, to ensure successful follow through on event requests.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for success of entire event.
• Supports Service Leader in managing staff on event day (floor staff and maître d’)
• Supports Service Leader in training and development of event personnel (e.g., bussers, servers, maître d’, etc.) and adheres to job relevant manuals, checklists, and standard operating procedures
• Conducts pre-event meeting with staff and diamond team to review the details of the BEO and expectations to fulfill the client and guest needs
• Oversees venue set up and execution of food service and courses
• Ensures all product for events are ordered in a timely manner, including cake, ice, menu, linens, paper products, and other event needs.
• Communicates event details, restrictions, and accommodations with vendors
• Collects all pertinent client information, maintains well organized files, and ensures that all items discussed during the event coordination meetings are accurately and thoroughly recorded and communicated to all necessary departments
• Maintains active communication with client to ensure planning timeline is adhered to and all questions are answered
• Conducts post-document discussions with client and makes changes to specification sheet as necessary
• Follows objectives, schedules, policies, and procedures, including event planning checklists to ensure all processes are executed prior to, during, and after event
• Creates a warm and welcoming atmosphere and provides prompt, friendly, and courteous service
• Knowledgeable in event execution including service, food, and beverage
• Able to collaborate with Service, Culinary, Operations, and external teams coordinating interest in support of flawless execution
• Ensures team members and clients receive open and clear communication on all items pertaining to their event to guarantee client and guest satisfaction
• Provides updates to management team regarding difficult or emotional customer situations
• Records and communicates through post-event feedback to team members
• Models the Cescaphe Mission Statement and Core Values
• Other duties as assigned or as needed to support business needs

This job description is not intended to cover or include all of the tasks, duties or responsibilities that the employee may be required to perform. Job duties and responsibilities can change at any time with or without notice.