Event Manager (Freelance)

About the role

Job type: Freelance
Shift pattern: Fridays and Saturdays; shifts are typically 8 - 10 hours
Onboarding: Full training provided, including a paid training shift before your first solo event
Work location: In person, on site
Day rate: £160 - £200 per day (based on length of event)

This freelance role is perfect for anyone with experience organising events or leading front-of-house who thrives in live event environments.

As an Event Manager, you’ll be the on-site lead for our concerts (Fridays and Saturdays), responsible for set-up, the guest experience, team coordination and the smooth running of the show.

This is a hands-on event lead role. You’ll need strong attention to detail, the ability to think on your feet, the confidence to lead a small front-of-house team with warmth, and the organisation to keep the evening running exactly to plan.

What you'll do

Event lead and ownership

• Act as the on-site lead for all event operations
• Take overall responsibility for the success of the evening
• Ensure the event runs on time and to Lumos standards
• Make confident, informed decisions in real time

Guest experience

• Oversee the full guest journey from arrival to departure
• Ensure a warm, professional and efficient check-in
• Monitor audience comfort, flow and atmosphere
• Handle guest enquiries and resolve issues discreetly
• Uphold the immersive, premium tone of the experience

Team leadership

• Brief and lead front-of-house staff and assistants
• Delegate roles clearly (setting up concert, ticketing, ushering etc.)
• Maintain morale and professionalism throughout the evening
• Step in hands-on during busy periods

Show flow and coordination

• Manage event timings (doors, performance start and interval, where applicable)
• Liaise with musicians on readiness and cues
• Ensure smooth transitions throughout the evening, with a team member always present in the room

Venue liaison

• Act as the main point of contact for the venue on the night
• Maintain positive relationships with venue staff
• Ensure compliance with venue rules and access times
• Manage closing procedures and the venue handover

Issue resolution

• Calmly resolve last-minute challenges and guest complaints
• Make quick, solutions-focused decisions
• Escalate serious issues appropriately

Post-event

• Oversee a safe and orderly guest exit
• Confirm the venue is left in the agreed condition
• Complete event reporting and a feedback summary
• Communicate key notes back to the operations team

What we’re looking for

• Previous experience in event management, hospitality or front-of-house leadership
• Strong attention to detail and complete reliability
• A calm, confident decision-maker who’s comfortable leading a team on the night
• Warm, professional communication skills and a real passion for guest experience
• Happy to work weekend afternoons and evenings at venues across the region
• A full UK driving licence and your own car, and willing to drive up to 2.5 hours for an event
• Self-insured and happy to work on a freelance basis
• Knowledge of H&S / first aid
• Ideally based in or around Cambridge or Norwich
• Comfortable with manual handling and lifting tasks
• A love of live music and immersive experiences is a big plus

Why you’ll love working with us

• You’ll join a small, friendly team that transforms beautiful venues into unforgettable live music experiences
• You’ll be part of a creative, growing company, with the opportunity for more hours
• It’s a flexible, freelance role

If you’re excited by the idea of running candlelit concerts in some of the most beautiful churches and venues in the region, we’d love to hear from you!