Event Operations Manager

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

About the Role:

We are looking for an event professional with a passion for live entertainment to join our Event Operations department.

Our Event Operations team manages the preparation and deployment of all Leap Event Technology products on site at live events across the world. As an Event Operations Manager you will work across multiple departments to ensure that our clients are set up for success at the final stage of every project, and you’ll be responsible for executing the successful roll out of our technology on the ground at events. If you love to work live events, have a passion for organization, and thrive in a fast-paced environment come join our Event Ops team.

Responsibilities

• Manage a portfolio of events and execute on site deployments for Leap Event Technology (approx. 25 events per year)
• Work independently and creatively to deliver exceptional client service
• Become proficient with Leap hardware and software used on site
• Maintain proficiency in at least three Leap Event Technology products
• Create and manage event budgets; ensure costs are projected accurately and escalate any budgetary risks
• Oversee fulfillment operations across your portfolio of events including credential orders, vendor coordination, timelines, and reporting
• Provide escalation support for clients requiring assistance
• Perform remote system support and upgrade procedures
• Perform system QA and testing
• Travel in support of your events and ensure that on site operations meet Leap Event Technology’s high standards
• Represent Leap Event Technology with professionalism on site
• Collaborate with Account Managers, Implementation Managers, and Client Support to create operations plans
• Manage a team of contractors through the full event cycle, both remotely and on site
• Support operations team initiatives as requested

Qualifications

• H.S. diploma or equivalent required, Bachelor’s degree preferred
• 1 to 3 years of experience in event production or live event planning required
• Experience with Google Workspace and Microsoft Excel preferred
• Strong operations skills, including troubleshooting and supporting on-site hardware and networking installations
• Comfortable navigating both Android and Apple iOS devices
• Highly organized and detail oriented
• Strong communication skills, ability to confidently interact with clients and professionals of all backgrounds
• Comfortable managing your own travel logistics and working from venues, events, and hotel rooms
• Possess a passion for creating live event experiences with an eye for improving the customer experience
• Valid passport and ability to enter Canada and the UK required
  
  

Working Conditions & Physical Requirements

• Remote, within the US or Canada
• Must be available and willing to travel up to 70% of the year - typically 1 to 3 onsites per month(5 to 7 days each) with longer deployments and additional travel during the peak summer season
• Able to lift up to 100 lbs (team lifts available), work outdoors, and work long hours during events
• Must be available to frequently work and travel weekends and some holidays

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment/US only)
• 401K Match / RRSP Match
• $200 event reimbursement
• Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.