Event Operations Manager
About the Role:
We are looking for an experienced and highly driven Event Operations Manager to support the execution of large-scale, high-profile event projects. This role reports directly to senior leadership and plays a critical part in translating strategy into flawless operational delivery.
You will work closely with internal teams and external partners to ensure timelines, processes, and on-ground execution run smoothly. This is an ideal role for someone who thrives in fast-paced environments, has strong operational discipline, and enjoys being at the centre of complex event execution.
Key Responsibilities:
Operational & Project Execution
- Support senior leadership in overseeing the day-to-day operations of multiple event projects.
- Translate strategic objectives into clear action plans and monitor overall project progress.
- Track timelines, milestones, and deliverables, proactively identifying risks or delays.
Project & Timeline Management
- Monitor project schedules to ensure internal teams and vendors stay aligned.
- Flag operational issues early and propose solutions to maintain delivery standards.
Cross-Functional Coordination
- Act as the central operational liaison across departments to ensure alignment and clarity.
- Facilitate smooth collaboration between internal teams, partners, and vendors.
Operational Tracking & Reporting
- Maintain detailed trackers, checklists, and reports across all projects.
- Prepare operational summaries and dashboards to support leadership decision-making.
Internal Operations & Process Improvement
- Support internal operational initiatives, including process optimisation and OKR tracking.
- Identify gaps in workflows and assist in implementing scalable operational solutions.
- Contribute to refining and maintaining SOPs to improve consistency and efficiency.
On-Site Event Operations
- Provide hands-on operational support during live events.
- Assist senior leadership and event directors with on-site coordination, issue resolution, and execution control.
- Ensure operational standards, sponsor requirements, and timelines are met on-site.
Requirements
- 5–8 years of experience in operations, project management, or event operations.
- Strong hands-on experience managing complex projects and tight timelines.
- Proven ability to coordinate cross-functional teams and multiple stakeholders.
- Excellent communication, organisation, and stakeholder management skills.
- Strong analytical mindset with the ability to track, interpret, and report operational data.
- Comfortable working across different time zones when required.
- Proficient in project tracking and management tools (e.g., Excel, Notion, or similar).
- Fluency in English is required; Mandarin proficiency is mandatory.
- Experience in poker, gaming, esports, or live entertainment environments is highly advantageous.
Benefits
- Flexible working hours (8-hour workday with flexible start time).
- Outpatient medical coverage.
- Dental and optical benefits.
- Wellness benefits.
- Monthly parking season pass.
- Caregiver leave.
- Opportunity to work on world-class events in a collaborative, high-performance environment.
- Exposure to international travels for events