Event Sales Manager

Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY: Communicates professionally and consistently with clients, staff and management. Ensures each event achieves our high standards through detailed preparation and execution. Responsible for cultivating relationships while proactively soliciting appropriate business opportunities through direct sales to achieve revenue goals. Support Bear River Casino Resort’s marketing endeavors and drive guest loyalty by ensuring excellent service through each guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Initiates and responds to guest inquiries and solicits new business opportunities. Actively engages with local community and all business related inquiries.
• Utilizes property and event management booking systems.
• Maintains daily and weekly communications to all departments about functions or activities within the premises or at our partner facilities.
• Works in harmony with Culinary, Facilities, Gaming, Marketing and Hotel Operations to ensure positive working relationships and to uphold the standards and expectations of our clients.
• Executes exemplary guest service to drive customer satisfaction and loyalty by assisting the guest and ensuring their satisfaction before, during and after their program/event.
• Serves the client by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Bear River Casino Resort.
• Acts as liaison with Hotel Management during customer event/program ensuring daily needs are met and overall guest satisfaction.
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES:

• Schedule staff effectively, utilize on call staff as needed, interview, hire, and is responsible for ensuring Bear River Casino Resort policies and procedures are met.
• Proactively identifies, qualifies, and solicits new business opportunities.
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated.
• Prospects and qualifies all lead sources through cold calls and networking to generate new sales opportunities.
• Meets quarterly sales goals as outlined.
• Conducts property tours and site inspections for potential clients.
• Responsible for development and execution of action plans outlining sales activities on a quarterly basis.
• Uses negotiation skills and creative selling abilities to maximize revenue.
• Builds and strengthens relationships with existing guests and new clients.
• Creates client correspondence as required-sales agreements, proposals, and thank you letters.
• Provides accurate, timely, and complete turnover to property service team.