Events & Communications Manager

Reinhardt University is currently accepting applications for an Events & Communications Manager for the Admissions Office.

Position Summary

The Admission’s Events and Communications Manager is a critical member of the Admissions staff and reports directly to the Executive Director of Admissions. The Office of Admissions is a very fast-paced, high-energy environment that strives to meet the demands of a dynamic, growing institution and an ever-changing environment. Our team members must be flexible, positive and effectively adapt to rapid change.

The Admission’s Events and Communications Manager must be creative, service-minded and focused on providing engaging communications and memorable experiences for Reinhardt’s potential new students and guests. Primary responsibilities include coordinating and managing all aspects of campus visits (in-person, on- and off-campus, and virtual) and Admission events, including highly visible open houses (Experience Reinhardt), scholarship events, and collaborative events with other University departments. Responsibilities include creating promotional communications for events and developing additional materials as needed by the Admissions team. The position is responsible for selection, training, and ongoing supervision of the Reinhardt Captains/Student Ambassadors. The person in this role professionally represents the University and the Office of Admissions to internal and external constituencies, and assists with admissions counseling as needed, to support the overall work of the office. Due to the nature of the work, weekend and evening hours are required beyond normal work hours.

Primary Responsibilities/Essential Job Functions

The successful Events and Communications Manager will:

• Plan and coordinate all aspects of admission events, including internal and external schedule development, facilities-use requests, developing and maintaining packet materials, communications to registrants, social media posts regarding event follow up.
• Create and plan all new student communication campaigns in Jenzabar Recruitment Manager (CRM).
• Create and implement cohesive communication plans and consistent organizational messaging toward achievement of enrollment goals.
• Ensure all messaging and branding are consistent and aligned with those of the University, and an integral part of institutional efforts.
• Responsible for communications, campaigns, enrollment and attendance goals for each event with weekly reporting on all events with director and counselors.
• Collaborate with Reinhardt community to execute events/tours, including, communications for registration and banners; dining services on menu selection and headcounts; faculty and academic deans on sessions and information event/meeting coverage; student life on session and information event coverage; performing arts and marketing staffs on sound, video, photos, recordings; and facilities and public safety.
• Assist with the planning, coordination, and execution of New Student Orientation events to support incoming students and facilitate a successful transition to campus.
• Manage and oversee online and graduate student orientation programs, ensuring effective communication, organization, and delivery of orientation programming.
• Direct and manage the work of the Reinhardt Captains, including recruitment, selection, training, scholarships, and incentives.
• Provide exceptional customer service to prospective students, campus visitors and inquiries.
• Create annual events and tour schedules/calendars for publication, and communicate to appropriate constituents using respective venues (website, personal invitations, email communications, etc.)
• Align Admission events with other institutional events and activities occurring on campus and/or virtually to showcase the Reinhardt Experience, where appropriate.
• Ensure tour/visit materials including pre-tour and “next steps” documents are current and available for all guests. Coordinate and maintain all tour and visit materials, including pre-tour school excuse notes, approved promotional items for distribution, and meal ticket documentation, ensuring they are current and available for all guests.
• Coordinate details for customized weekday/weekend and virtual tours including welcome signs, personalized maps, pre-tour information sessions, photo galleries, and post-tour wrap-ups
• Schedule faculty, staff and athletic appointments for classroom visits for prospective students and their families/guests for individual and group events as needed.
• Plan, schedule, and manage private campus tours and group visits, tailoring the experience to meet the needs of prospective students, families, school groups, and other visitors.
• Lead tours when needed and work with university staff on tour route and script for events.
• Secure showrooms each semester with the Office of Student Affairs. Ensure that showrooms are decorated and maintained through weekly visits to rooms and arrange for host incentives.
• Walk the on-campus tour route each week to check for cleanliness and identify maintenance needs. Coordinate monthly review with appropriate staff, including Public Safety, and Facilities.
• Develop training materials for Reinhardt Captains and Admissions Counselors regarding campus events, tours and visit programs.
• Plan, coordinate and execute off-campus special events.
• Schedule Scholarship interviews and related student/faculty meetings and events as they relate to student selection processes.
• Build JRM events; manage and maintain JRM events, including attendance reports to counselors.
• Provide weekly data, reports and analyses on events and tours to inform decision-making.
• Maintain a working knowledge of best practices for university admission events and tours.
• Serve on institutional committees to represent the Office of Admissions and specific role within the department.

Knowledge, Skills, and Abilities

The successful Admissions Systems Coordinator will:

• Lead by example.
• Demonstrate effective interpersonal skills.
• Maintain and promote a professional image for self and of staff.
• Demonstrate ability to interact in a customer-friendly manner.
• Approach strategic direction for systems and processes with creative and innovative ideas.
• Demonstrate excellent written and verbal communication and presentational skills.
• Openly and directly communicate suggestions, ideas, thoughts and needs with supervisor and others.
• Prioritize work assignments and manage multiple projects simultaneously.
• Be flexible with time and ability to work alone, virtually, and collaboratively with a team.
• Maintain and promote a positive attitude toward work and others.
• Work comfortably in an environment that will involve nights and weekends.
• Adapt to shifting environments and competing priorities.
• Learn and be open to creativity, innovation and new/different ways of working.
• Recommend ideas for continuous improvement of office systems, processes, policies, and office management.
• Work collaboratively across the institution and support others in their work.
• Learn and maintain a working knowledge of needed admissions processes, policies, software and technologies, as they relate to the position.

Minimum Education & Experience Requirements

• A bachelor’s degree from a regionally accredited institution is preferred, background and experience with event management can be considered
• A minimum of 2 years of work in higher education admissions, hospitality management, marketing, and customer service.
• Demonstrated familiarity, knowledge and proficiency with admissions technologies and platforms including meeting management software, Microsoft Teams, Zoom and other virtual meeting platforms, database management, JRM, Salesforce, Microsoft Outlook, Word, Excel, InDesign, Photoshop, Canva, Illustrator, and other platforms that could be related to the role.
• Successful completion of a background check.
• A valid driver’s license and safe driving practices: travel expenses for approved business-related travel are provided but must have reliable means of transportation.

Work Environment/Physical Requirements of the Job

This position is located within a general office environment and at high schools or throughout the community. The employee must have the ability to walk between buildings on campus or to represent the institution, lift to thirty pounds, and be able to work sitting down or driving for long periods of time.

Reinhardt University is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against any applicant or employee based on any legally protected characteristics, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local laws including but not limited to Title VI and Title VII (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. We also comply with Georgia law, which prohibits discrimination and harassment against employees and applicants for employment based on age (40-70) and disability and prohibits wage differentials based on sex. The University will not tolerate discrimination or harassment based upon these characteristics or any other characteristic protected by applicable federal, state or local law.

Direct inquiries regarding the equal opportunity and non-discrimination policy to: Director of Human Resources, Reinhardt University, 7300 Reinhardt Circle, Waleska, GA 30183, 770-720-9146, HumanResources@reinhardt.edu