Evidence Review Librarian
LAC Federal is seeking an Evidence Review Librarian to work for a major Federal library. The Librarian works with an Evidence Review team and stakeholders to support agency scientists and researchers to conduct systematic reviews and synthesis of scientific evidence in the form of scholarly research and published research data on topics pertaining to food, nutrition, food safety, agriculture, and health sciences. The Librarian plays an important role in ensuring that research and resources made available through the agency's website meet the highest standards. The Librarian will also develop content, programs and events that build customer relationships and boost awareness and usage of the Library's collections and services among its target audiences.
Responsibilities
- Delivers client-focused, innovative services that support and are responsive to the information needs of customers.
- Interacts with customers to answer questions, provide information about the Library's collections, content, programs and services, recommend avenues for investigation or refer to likely sources of assistance. Explains to customers operation and use policies, fee structures, and equipment.
- Serves as a recognized authority on the content and configuration of the online collections, bibliographic databases and research tools available through NAL. Supplies authoritative information about those collections, databases and tools in support of customers’ information needs.
- Provides advanced levels of support by troubleshooting complex access issues or problems with electronic content delivery. Tracks and monitors incoming questions to ensure timely resolution. Captures the exchange, when appropriate, to build up a knowledge base of authoritative content for re-use by staff and customers.
- Staffs the Service Desk based on an assigned schedule.
- Prepares reports as need.