EVS Supervisor (7465)

SUMMARY:

This position is responsible for supervising EVS program to ensure clean, orderly, and attractive conditions of the casino and other buildings owned or operated by the Twenty-Nine Palms Band of Mission Indians by performing the following duties personally or through subordinates. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Establish standards and procedures for work of EVS staff.
• Train and develop staff through coaching, counseling, positive, and corrective disciplinary actions.
• Plan work schedules to ensure adequate service.
• Ensure performance evaluations/progressive disciplinary actions are completed and submitted in a timely manner.
• Inspect and evaluate physical condition of establishment.
• Submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Use a systematic approach in planning, organizing, delegating, and directing performance.
• Periodically inventories supplies and equipment.
• Investigate new and improved cleaning instruments and methods.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.