[Exclusive] IT Support Analyst
Posted
Summary
IT Support Analyst in Japan doing day-to-day service desk work: troubleshooting end-user issues, Outlook/O365 and Windows 10 problems, supporting macOS/iOS devices, handling incident management, and running device refresh cycles with other technical teams. Requires bilingual English/Japanese communication.
The Technical Support Analyst role requires a combination of technical expertise and strong interpersonal skills. This position involves addressing operational issues, performing system upgrades, and maintaining end-user devices through scheduled refresh cycles and equipment-related projects. The analyst will collaborate with other technical teams, follow established procedures and workflows, and utilize necessary tools to deliver outstanding support and customer service.
Requirements
- Proficiency in both English and Japanese, with the ability to discuss technical IT support topics in English.
- IT Service Desk or call center role.
- Experience troubleshooting Outlook in a networked environment, including permissions, calendar sharing, and delegation.
- Incident Management experience, handling business expectations and communications.
- Experience with Microsoft operating systems, particularly Windows 10 and the O365 suite.
- Experience supporting and troubleshooting MacOS and iOS devices.
- Must be authorized to work in Japan without visa sponsorship.
Benefits
- Competitive benefits for Japan Exployee
- International environment
- Career growth in the IT and healthcare industry