Execution Officer/Sales Representative: North-West

Job Purpose: The UBE Specialist is responsible for driving and influencing the achievement of sales and promotions targets through effective leadership and support of sales supervisors. The role oversees the execution of operational processes across the UBELONG channel, builds capability within the UBELONG operations team, and ensures Sales Reps, Team Leaders, and UBELONG Agents are equipped, motivated, and performing against targets. Key Responsibilities: Client Customer Management (External) Resolve customer queries and complaints promptly. Ensure UBELONG agents and Team Leaders understand T3 products and services. Deliver quality customer service during promotions and address stakeholder concerns. Operations Management Ensure operational procedures are followed and identify opportunities for improvement. Guide teams on stock allocation, inventory management and use of the T3SA App. Ensure daily reports are submitted, maintain accurate stock records, and respond to calls and emails promptly. Recruit Team Leaders and UBELONG agents, maintain brand standards, and build strong business relationships. Building Capability Develop the UBELONG operations team through training on T3 products, airtime loading and the T3SA App. Support recruitment, onboarding, coaching, mentoring and career development. Leadership and Direction Drive sales targets through effective leadership, coaching and supervision. Set clear team goals, identify training needs, promote accountability and uphold company values and equal opportunity policies. Performance Management Manage direct reports against agreed performance targets and quality standards. Promote high performance, team morale and alignment with business objectives. Prepare and share performance reports, tracking objectives and deadlines . Self-Management Maintain consistent quality, productivity and compliance with internal procedures. Prioritise tasks, manage competing demands and adapt to changing business needs. Sales Promotions Drive sales targets and ensure effective execution of promotions. Develop and monitor three-month promotional plans with Supervisors, reporting deviations to the Line Manager. Support agent recruitment, identify new recruitment areas and ensure teams have adequate promotional materials. Key Outcomes Achievement of sales and promotions targets through effective leadership and coaching of the UBELONG team. Efficient allocation, tracking, and management of stock and inventory across the UBELONG channel. Timely daily submission and follow-up of all Sales Rep, Team Leader, and UBELONG Agent reports. A capable, well-trained UBELONG operations team with strong stakeholder relationships and consistent brand presentation standards. Competencies: Technical Skills: Proficiency with the T3SA App for stock allocation, call logging, and reporting; comfortable with basic inventory and reporting administration. Behavioral Skills: Communicates Effectively, Customer Focus, Develops Talent, Drives Results, Plans and Aligns, and Being Resilient — tailoring communication to different audiences, building strong customer relationships, coaching and developing team members, staying focused under pressure, and rebounding professionally from setbacks. Education Experience: Matric; a university degree or diploma is advantageous. Experienced practitioner able to work unsupervised (13 months to 3 years), including managerial experience supervising and directing people and resources to achieve specific end results within limited timeframes (13 months to 3 years).