Executive, Application Development & Support

Job Purpose:

• To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.

Key Accountabilities:

1) Application Support

• Provide Level 1 and Level 2 support for Core and Non-Core applications

• Troubleshoot system issues and coordinate with vendors where required

• Monitor and ensure timely resolution of support tickets

2) System Development & Enhancement

• Coordinate and support system enhancement initiatives.

• Assist in requirement gathering, testing, and deployment activities.

• Support development of reports, interfaces, and minor customizations.

3) Integration & Data Management

• Support integration between D365 and external/internal systems.

• Ensure data accuracy and integrity during system updates or migrations.

• Assist in troubleshooting integration-related issues.

4) Process & Documentation Support

• Maintain system documentation, SOPs, and knowledge base.

• Ensure compliance with IT policies and procedures.

• Support audit and governance requirement

5) Vendor & User Coordination

• Coordinate with vendors, consultants and internal users for issue resolution and project activities

• Provide guidance and support to junior team members and users

Job Requirement:

1. Qualification

• Bachelor’s Degree in IT, Computer Science, or equivalent

2. Years of Experience

• At least 3 - 5 years of working experience in relevant experience

• Additional certification : ITIL, Microsoft D365 Functional/Technical Certification

3. Functional/Technical Skills & Knowledge

• ERP System Knowledge (D365 preferred)

• System Development & Scripting (PHP, HTML & CSS)

• Application Support & Troubleshooting

• Database Management (MySQL)

• System Integration Support

• Documentation & Compliance Management