EXECUTIVE, BRANCH SUPPORT OPERATIONS
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Description
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<span style="font-family:'Times New Roman';font-weight:bold;">Branch Support Admin</span>
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<span style="font-family:'Times New Roman';">About You</span>
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<span style="font-family:'Times New Roman';">Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery.</span><span style="font-family:'Times New Roman';"> </span><span style="font-family:'Times New Roman';">You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.</span>
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<span style="font-family:'Times New Roman';font-weight:bold;">Your Day-to-Day</span>
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<span style="font-family:'Times New Roman';font-weight:bold;color:#222222;">Vehicle Handover & Inspection</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">CCL Car Handover Checklist & Rejection Submission</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Conduct Pre-Delivery Inspections (PDI) </span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Vehicle Maintenance & Upkeep</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Coordinate Car Wash or USP. Update AppSheet.</span>
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<span style="font-family:'Times New Roman';font-weight:bold;color:#222222;">Stock & Inventory</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Monthly stock counts to ensure vehicle inventory accuracy.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Update CarTracker(C2B) before and after every collection to prevent discrepancies.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Tag keys accurately based on vehicle number plates for easy tracking.</span>
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<span style="font-family:'Times New Roman';font-weight:bold;color:#222222;">Dealer & Customer Collection Support</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.</span>
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<p style="margin-top:0pt;margin-left:18pt;margin-bottom:0pt;text-indent:-18pt;line-height:115%;font-size:10pt;">
<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Conduct PDI during dealer car collection from the yard.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Transport cars from yard to branch for dealer pickup.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Receive and facilitate car handovers from different branches.</span>
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<span style="font-family:'Times New Roman';font-weight:bold;color:#222222;">Vehicle Transfer & Logistic Coordination</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Work closely with the Logistics team to facilitate inter-branch vehicle transfers.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.</span>
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<span style="font-family:'Times New Roman';font-weight:bold;">Your Know-How</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Qualification in SPM / Diploma / Degree (in any discipline).</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Preferably candidates possess some level of Automotive Education.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Minimum 2 years of experience working in the Automotive industry.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">A valid driving license with a clean record and willingness to travel.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Ability to interact and communicate with individuals at all levels.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Ability to multitask, prioritize effectively and think fast to resolve challenging situations.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Ability to work independently as well as within a team to support each other.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">A quality-first mentality in upholding CARSOME' s fleet quality standards.</span>
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<span><span style="font-family:Roboto;font-size:9.5pt;color:#222222;">●</span><span style="width:15.64pt;font:7pt 'Times New Roman';"> </span></span><span style="font-family:'Times New Roman';color:#222222;">Familiarity with the JPJ or Puspakom’s procedure will be a plus point.</span>
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<span style="font-family:Roboto;">+603 2330 1515</span><br /><span style="font-family:Roboto;">support@carsome.com</span>
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<span style="font-family:Roboto;">carsome.my</span>
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<span style="font-family:Roboto;font-weight:bold;">CARSOME SDN BHD (201401025864)</span>
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<span style="font-family:Roboto;">KYM Tower, Level 9</span>
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<span style="font-family:Roboto;">No. 8 Jalan PJU 7/6, Mutiara Damansara</span>
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<span style="font-family:Roboto;">47800 Petaling Jaya, Selangor Malaysia</span>
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