EXECUTIVE, BRANCH SUPPORT OPERATIONS

<div> <div style="clear:both;"> <div class="title" style="margin:0px;padding:1.5rem 1.5rem 0px;font-size:1.2rem;font-weight:600;font-family:DarwinSans, Roboto, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;">Job Description</div><p style="margin-top:0pt;margin-bottom:0pt;"> </p><div class="jd" style="margin:0px;padding:1rem 1.5rem 1.5rem;font-family:DarwinSans, Roboto, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;font-size:17px;"><div style="margin:0px;"><div style="margin:0px;clear:both;"><p style="margin:0pt 0px;"><span style="margin:0px;font-family:Roboto;"> </span><span style="margin:0px;width:136.77pt;font-family:Roboto;"> </span></p></div><p style="margin:0pt 0px;text-align:justify;line-height:15.3333px;font-size:10pt;"><span style="margin:0px;font-family:'Times New Roman';"> </span></p><div dir="ltr" align="left" style="margin:0px 0px 0px -5.75pt;"><table style="margin:0px;border-width:medium;border-style:none;"><colgroup style="margin:0px;"><col width="123" style="margin:0px;" /><col width="539" style="margin:0px;" /></colgroup><thead style="margin:0px;border-style:solid;"><tr style="border-left:1px solid rgb(0,0,0);margin:0px;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;height:24.5pt;"><th scope="col" style="margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:5pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">Job Title</span></p></th><th scope="col" style="margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:5pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">Branch Support Operation</span></p></th></tr></thead><tbody style="margin:0px;border-style:solid;"><tr style="border-left:1px solid rgb(0,0,0);margin:0px;border-bottom-color:inherit;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-bottom-width:0px;height:24.5pt;"><td style="border-left:1px solid #000000;margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:5pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Work Location</span></p></td><td style="border-left:1px solid #000000;margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:5pt;"><span style="margin:0px;font-weight:bolder;">CARSOME Certified Sdn Bhd</span></td></tr></tbody></table></div><br style="margin:0px;" /><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">About You</span></p><br style="margin:0px;" /><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.</span></p><br style="margin:0px;" /><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;background-color:rgb(224,224,224);"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Your Day-to-Day</span></p><br style="margin:0px;" /><p dir="ltr" style="margin:0pt 0px 11pt;line-height:1.8;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;font-weight:700;vertical-align:baseline;">Vehicle Handover & Inspection</span></p><ul style="margin:0px;"><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">CCL Car Handover Checklist & Rejection Submission</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Conduct Pre-Delivery Inspections (PDI) </span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Vehicle Maintenance & Upkeep</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 8pt;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Coordinate Car Wash or USP. Update AppSheet.</span></p></li></ul><p dir="ltr" style="margin:0pt 0px 11pt;line-height:1.8;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;font-weight:700;vertical-align:baseline;">Stock & Inventory</span></p><ul style="margin:0px;"><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Monthly stock counts to ensure vehicle inventory accuracy.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Update CarTracker(C2B) before and after every collection to prevent discrepancies.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 8pt;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Tag keys accurately based on vehicle number plates for easy tracking.</span></p></li></ul><p dir="ltr" style="margin:0pt 0px 11pt;line-height:1.8;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;font-weight:700;vertical-align:baseline;">Dealer & Customer Collection Support</span></p><ul style="margin:0px;"><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Conduct PDI during dealer car collection from the yard.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Transport cars from yard to branch for dealer pickup.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 8pt;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Receive and facilitate car handovers from different branches.</span></p></li></ul><p dir="ltr" style="margin:0pt 0px 11pt;line-height:1.8;"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;font-weight:700;vertical-align:baseline;">Vehicle Transfer & Logistic Coordination</span></p><ul style="margin:0px;"><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Work closely with the Logistics team to facilitate inter-branch vehicle transfers.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 8pt;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.</span></p></li></ul><p dir="ltr" style="margin:0pt 0px 8pt 36pt;line-height:1.38;"><br style="margin:0px;" /></p><p dir="ltr" style="margin:0pt 0px 8pt;line-height:1.38;"><br style="margin:0px;" /></p><br style="margin:0px;" /><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;background-color:rgb(224,224,224);"><span style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Your Know-How</span></p><p dir="ltr" style="margin:0pt 0px;line-height:1.38;text-align:justify;"><br style="margin:0px;" /></p><ul style="margin:0px;"><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Qualification in SPM / Diploma / Degree (in any discipline).</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Preferably candidates possess some level of Automotive Education.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Minimum 2 years of experience working in the Automotive industry.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">A valid driving license with a clean record and willingness to travel.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Ability to interact and communicate with individuals at all levels.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Ability to multitask, prioritize effectively and think fast to resolve challenging situations.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Ability to work independently as well as within a team to support each other.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;color:rgb(42,51,62);line-height:1.38;padding:0pt 0pt 8pt;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">A quality-first mentality in upholding CARSOME' s fleet quality standards.</span></p></li><li dir="ltr" style="margin:0px;font-size:10pt;font-family:'Times New Roman', serif;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 8pt;color:rgb(42,51,62);line-height:1.38;"><span style="margin:0px;font-size:10pt;background-color:transparent;vertical-align:baseline;">Familiarity with the JPJ or Puspakom’s procedure will be a plus point.</span></p></li></ul></div></div></div><div style="clear:both;"> </div> </div>