Executive Casino Host
Responsible for; disseminating information from a variety of sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions and authorizing airfare reimbursement in amounts above casino host limits; additional responsibilities include: telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require; will be active in prospecting for new casino business; will be proficient in analyzing and evaluating slot and table games play; will be proficient in casino credit evaluation and administration; will have strong slot database or strong slot following; interact with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Entertainment; provide personalized service to casino guests by arranging future trips and needs while in-house; make prudent complimentary and credit decisions in accordance with guidelines; settle customer billing and credit disputes; participate in Casino Marketing special events; authorize casino credit up to $50,000 and authorize airfare reimbursement up to $5,000; act as ambassadors of the property; apply effective telemarketing skills; assist the collection department as required; assist casino host staff with customer problem resolutions.
- College degree in Marketing, Hotel or Business preferred
Must have a minimum of 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas. - Must have proven track record of personally providing excellent customer service.
- Must possess excellent interpersonal, communication, team-building and problem-solving skills.
- Must be willing to work any shift when necessary.
- Must be able to speak, read, write and understand English.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed, professional appearance.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be able to move quickly around property.
Must be able to bend, crouch, kneel, twist and work at a desk.
Responds to visual and aural cues.
Must be able to work independently and proven to be self-motivated.
Must be able to speak, read, write and understand English.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to respond calmly and make rational decisions when handling guest’s needs.
Must be able to tolerate areas containing second hand smoke.