Executive Casino Host

Essential Functions:

Greets International VIP Casino patrons and guests and assist them with their needs.
Approve and monitor comp issuance based on player performance in accordance with the approved comp matrix.
Monitors international Casino Host performance and continually evaluates comp decisions and job execution.
Attends player events both on and off site, interact with invited players and provide superior guest service.
Directly supervises the International Host staff. Train, motivate, evaluate and schedule staff.
Achieves personal and department goals as determined by management.
Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
Actively seeks new players through networking.
Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
Speaks with qualified players in person or by phone to sell promotions and special events.
Acts only as an interpreter with casino personnel’s presence to resolve any disputes on gaming issues with guests.
May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
Make suggestions for Department Standard operating procedures and assist in composition, implementing and monitoring.
Attend all necessary meeting.
Performs other tasks as assigned.

Core Competencies:

Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision.

Essential Requirements:

Excellent verbal and written communication skills and friendly outgoing personality required.
Must possess excellent customer service, organizational, and multi-tasking skills.
Strong knowledge of player tracking systems, comping.
Must be able to analyze and understand each ethnic groups Culture and Customs in order to provide accurate presentation and services.
Must have proficient computer skills.

Knowledge/Work Experience:

Must be 21 years or older
High school Diploma or equivalent required. College degree preferred.
Three (3) years as a Casino Host experience in a high volume or service/hospitality related field with one (1) year in a supervisory capacity.
Experience with direct and in-direct contact with customers.
Must be able to obtain and maintain the appropriate gaming license through to the New York State gaming Commission.

See also