Executive Casino Host

Essential Functions:

• Greets International VIP Casino patrons and guests and assist them with their needs.
• Approve and monitor comp issuance based on player performance in accordance with the approved comp matrix.
• Monitors international Casino Host performance and continually evaluates comp decisions and job execution.
• Attends player events both on and off site, interact with invited players and provide superior guest service.
• Directly supervises the International Host staff. Train, motivate, evaluate and schedule staff.
• Achieves personal and department goals as determined by management.
• Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
• Actively seeks new players through networking.
• Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
• Speaks with qualified players in person or by phone to sell promotions and special events.
• Acts only as an interpreter with casino personnel’s presence to resolve any disputes on gaming issues with guests.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Make suggestions for Department Standard operating procedures and assist in composition, implementing and monitoring.
• Attend all necessary meeting.
• Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
• Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision.

Essential Requirements:

• Excellent verbal and written communication skills and friendly outgoing personality required.
• Must possess excellent customer service, organizational, and multi-tasking skills.
• Strong knowledge of player tracking systems, comping.
• Must be able to analyze and understand each ethnic groups Culture and Customs in order to provide accurate presentation and services.
• Must have proficient computer skills.

Knowledge/Work Experience:

• Must be 21 years or older
• High school Diploma or equivalent required. College degree preferred.
• Three (3) years as a Casino Host experience in a high volume or service/hospitality related field with one (1) year in a supervisory capacity.
• Experience with direct and in-direct contact with customers.
• Must be able to obtain and maintain the appropriate gaming license through to the New York State gaming Commission.