Executive - CRM, Admin & Business Support

WE ARE HIRING: Executive – CRM, Admin & Business Support

Location: Colombo, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Onsite
Industry: Automotive

About the Role

Our client is seeking a proactive and customer-focused Executive – CRM, Admin & Business Support to provide front-office coordination, customer relationship management, administrative support, and cross-functional business assistance across multiple departments.

This role is ideal for a dynamic individual who enjoys customer interaction, business coordination, administration, and supporting operational excellence within a fast-paced business environment.

Key Responsibilities

Customer Relationship Management

• Conduct customer and lead follow-up calls to maintain engagement and support business development initiatives.
• Collect customer feedback and maintain accurate CRM records.
• Support customer retention and loyalty programmes.
• Monitor customer interactions and ensure timely follow-up on inquiries and requests.
• Gather market and competitor information to support business decision-making.

Reception & Customer Service

• Manage front-office reception activities and welcome customers and visitors professionally.
• Respond to customer inquiries and direct requests to relevant departments.
• Ensure a positive customer experience through professional communication and service.
• Handle inbound calls and coordinate communication effectively.

Administration & Business Support

• Provide business support and coordination across Sales, Marketing, Finance, HR, and showroom operations.
• Coordinate meetings, schedules, and administrative requirements.
• Manage filing systems, documentation, quotations, invoices, and sales-related records.
• Prepare business correspondence and maintain operational records accurately.
• Support the preparation of reports, presentations, spreadsheets, and business documents.

Office & Showroom Coordination

• Coordinate office administration, supplies, maintenance, and operational requirements.
• Support showroom operations and day-to-day business activities.
• Ensure administrative processes are executed efficiently and accurately.
• Assist departments with coordination and follow-up activities as required.

Requirements

• Minimum 2 years of relevant work experience.
• Diploma in Marketing, Business Studies, or a related discipline.
• Experience in administration, business support, coordination, customer service, or reception-related functions.
• Hands-on experience using ERP-type systems will be an advantage.
• Experience working with PABX systems and office communication tools will be beneficial.
• Excellent command of spoken and written English is essential.
• Strong customer service and interpersonal skills.
• Strong communication and coordination abilities.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to prepare professional reports, presentations, and business documentation.
• Strong organizational skills with attention to detail.
• Age between 20–28 years.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for skilled individuals to fill the role of Executive – CRM, Admin & Business Support.

Apply now and see how you can be the perfect fit for this exclusive position!

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