Executive-Customer Care Non-Voice-Back-End

Must have knowledge of HTML, XML and CSS
Competencies & Skills

• Good communication skills, written and verbal
• To be able to work well as part of the team and maintain a positive attitude
• Computer literate and possess good keyboard skills.
• Able to multitask and prioritize work schedules

Role & Responsibilities

• Maintaining individual stats – Quality & operational.
• Adhering to delivery timelines specified by the clients.
• A Team player and should have an eye for detail to highlight and identify issues, work completed real time.
• Manage daily capacity well to deliver numbers and reports required for the day.
• Multitask and be able to prioritize and manage tasks well.
• Fluency in MS office applications to manage various files and trackers efficiently.
• Flexibility to absorb adhoc tasks.
• Schedule adherence
• Adherence to company policy & procedures.

Primary Responsibilities

• Amendments of the styles if they reflect incorrect.
• Coordinating with different teams to get the tasks done.
• Working on additional adhoc tasks.
• Day to day communication with Brands.
• Completing daily set targets.
• Preparing monthly reports.
  
  
  Graduation required