Executive Customer Experience
Job description
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Raya Trade, one of Raya’s subsidiaries, is hiring an Executive (Customer Experience).
What will you do?
- Oversee and continuously improve all customer touchpoints across the customer journey.
- Collaborate with cross-functional teams to deliver a seamless and consistent customer experience.
- Review and evaluate customer journeys to identify gaps and opportunities for improvement.
- Drive initiatives that enhance customer satisfaction and reduce friction.
- Ensure alignment between customer experience strategies and business objectives.
- Monitor customer feedback and performance metrics to inform improvements.
- Support the development of processes that elevate the overall customer experience.
Skills description
- Strong communication skills
- Customer-oriented
- Time management
- Flexibility
- Reliability (patient and motivated)
- Honesty
- Negotiation skills
- Ability to learn
- Adaptability
- Customer journey mapping
- CX strategy
- Data analysis
What is unique about Raya?
Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s restaurants.