Executive - Customer Service

Responsibilities

To communicate promptly any information to customers about their orders.

To help customers to register online and/or to process their orders.

To assist customers with any issues with regards to the returns of their orders.

To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.

To issue refunds and compensation as appropriate.

To be proactive and show initiatives and ideas to constantly improve the service provided to our customers.

To assist in gathering information and produce reports on a regular basis.

To be able to deal with customers with late returns and faulty goods.

To liaise with fulfillment for any issues with customers’ orders.

To coordinate with shipping over issues raised by customers with regard to either orders or returns.

To help customers with product enquiries and drive cross-selling to increase units per transaction.