EXECUTIVE, CUSTOMER SERVICE

<div> <div style="clear:both;"> <p style="margin-top:0pt;margin-bottom:0pt;"> <span style="height:0pt;"></span></p></div><p style="border:0px;margin:0px 0px 16px;padding:0px;vertical-align:baseline;"><span style="border:0px;margin:0px;padding:0px;vertical-align:baseline;font-weight:700;">About You</span><br style="border:0px;margin:0px;padding:0px;vertical-align:baseline;" /><span style="border:0px;margin:0px;padding:0px;vertical-align:baseline;font-weight:700;"><br style="border:0px;margin:0px;padding:0px;vertical-align:baseline;" /></span>CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.<br style="border:0px;margin:0px;padding:0px;vertical-align:baseline;" /><br style="border:0px;margin:0px;padding:0px;vertical-align:baseline;" /><span style="border:0px;margin:0px;padding:0px;vertical-align:baseline;font-weight:700;">Your Day-To-Day</span></p><ul style="border:0px;margin:16px 0px 24px 24px;padding:0px;vertical-align:baseline;"><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOMEWhatsApp platform</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Support customers in account registration, test drive appointments and also car booking</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Proactively persuade customers to reschedule appointments that have been cancelled</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Proactively inform customers of ongoing deals and promotion.</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Deliver a high level of customer satisfaction</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.</p></li></ul><p style="border:0px;margin:0px 0px 16px;padding:0px;vertical-align:baseline;"><span style="border:0px;margin:0px;padding:0px;vertical-align:baseline;font-weight:700;">Your Know How</span></p><ul style="border:0px;margin:16px 0px 24px 24px;padding:0px;vertical-align:baseline;"><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Education- SPM/Diploma/Degree</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Proven Customer Support/Service/ Telesales</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Able to work under a fast phase environment Have a positive mindset, sales oriented person</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Candidate with high integrity in values Prior professional experience in automotive industry preferred but not compulsory.</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Candidate must will to work alternate 6 days Candidate must will to work on Public holiday and Weekend</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Office location - The Ascent Kelana Jaya</p></li><li style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;">Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus</p></li></ul><p style="border:0px;margin:0px;padding:0px;vertical-align:baseline;"><br style="border:0px;margin:0px;padding:0px;vertical-align:baseline;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;" /></p><div style="clear:both;"> </div> </div>