EXECUTIVE, CUSTOMER SERVICE

<div dir="ltr" style="margin-left:-5.75pt;" align="left"><table style="border:none;border-collapse:collapse;"><colgroup><col width="123" /><col width="539" /></colgroup><tbody><tr style="border-left:1px solid #000000;height:24.5pt;"><td style="border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:middle;padding:5pt 5pt 5pt 5pt;"><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Job Title</span></p></td><td style="border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:middle;padding:5pt 5pt 5pt 5pt;"><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Executive, Customer Service</span></p></td></tr><tr style="border-left:1px solid #000000;height:24.5pt;"><td style="border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:middle;padding:5pt 5pt 5pt 5pt;"><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Work Location</span></p></td><td style="border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:middle;padding:5pt 5pt 5pt 5pt;"><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Petaling Jaya</span></p></td></tr></tbody></table></div><p><b style="font-weight:normal;" id="docs-internal-guid-8e30d4a0-7fff-887f-3d11-db285909fa99"><br /></b></p><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">About You </span></p><p><b style="font-weight:normal;"><br /></b></p><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">To manage and resolve customer complaints, disputes, and dissatisfaction cases in a professional, timely, and effective manner. This role requires close coordination with internal departments and, when necessary, external bodies such as tribunals or legal authorities to ensure fair resolution and customer satisfaction</span></p><p><b style="font-weight:normal;"><br /></b></p><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;background-color:#e0e0e0;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Your Day-to-Day</span></p><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:8pt;"><br /></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Handle customer complaints and disputes with empathy, professionalism, and urgency.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Investigate and document each case thoroughly, including gathering facts and supporting evidence.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Draft professional emails, letters, and written proposals to customers and relevant authorities.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Liaise with tribunals, legal teams, and external stakeholders where necessary.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Maintain accurate records of all complaint-related communication in the CRM system.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Coordinate and follow up with relevant departments to resolve issues promptly.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Ensure compliance with internal SOPs and escalation processes.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Support the continuous improvement of complaint management procedures.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:8pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Perform other related duties as assigned</span></p></li></ul><p><b style="font-weight:normal;"><br /></b></p><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;background-color:#e0e0e0;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Your Know-How</span></p><p dir="ltr" style="line-height:1.3800000000000001;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br /></p><p></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Minimum diploma or degree in any related field.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Minimum 2 years of experience in customer service, complaint resolution, or handling customers</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Must have knowledge or experience in the automotive industry (cars, repairs, dealerships, etc).</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Strong communication skills in English and Bahasa Malaysia (spoken and written).</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Ability to handle high-pressure and sensitive customer situations calmly and professionally.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Good investigative and problem-solving skills.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Familiarity with CRM tools and Microsoft Office (Word, Excel).</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 8pt 0pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Ability to work beyond standard office hours if required.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;background-color:#ffffff;margin-top:0pt;margin-bottom:8pt;"><span style="font-size:10pt;font-family:'Times New Roman', serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Mature, punctual, disciplined, and well-organized.</span></p></li></ul>